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Terms of Service | WPDriven
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Terms of Service

These terms govern your use of the WPDriven website and any services we provide to you as a client. Please read them carefully before hiring us or using our site.

Last updated: January 1, 2026

1. Agreement to Terms

By accessing the WPDriven website at wpdriven.com or by hiring WPDriven to provide services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our website or engage our services.

These terms apply to both website visitors and paying clients. Where the terms apply differently, we have made that clear.

2. Services We Provide

WPDriven is a WordPress focused web design and digital marketing agency. Our services include, but are not limited to:

  • Custom WordPress website design and development
  • Shopify store design and development
  • WooCommerce stores on WordPress
  • Wix, Squarespace, and Webflow builds
  • Search Engine Optimization (SEO)
  • AI Optimization (AIO) and Generative Engine Optimization (GEO)
  • Social media management
  • Paid ad campaigns on Google and Meta
  • Email marketing
  • AI chatbots and voice agents
  • Website maintenance and care plans
  • Migration services to and from WordPress

Every engagement begins with a scoping call and, when applicable, a written quote. Our services are provided on a fixed price basis unless otherwise agreed in writing.

3. Quotes, Pricing, and Payment

Quotes

All quotes are fixed price and valid for 30 days from the date they are issued. Once you approve a quote and pay the required deposit, the price is locked unless you request scope changes that we agree to in writing.

Payment Terms

  • Project work typically requires a deposit before development begins, with the balance due at launch.
  • Monthly services such as care plans, SEO, social media, and paid ads are billed in advance on a monthly basis.
  • Ad spend is paid by you directly to Google, Meta, or the relevant platform. It is not included in our management fee.

Late Payments

Invoices not paid within 14 days of the due date may result in a pause of ongoing work. We will always notify you before pausing a project so you have time to catch up.

4. Client Responsibilities

To deliver your project on time, we need you to:

  • Provide content, images, logos, and any other assets we request in a timely manner
  • Respond to review and approval requests within a reasonable time
  • Ensure you have the right to use any content you provide to us
  • Provide access to any existing accounts (hosting, domain registrar, WordPress admin, etc.) needed for the project
  • Notify us promptly of any changes that may affect the project

Delays in providing assets or feedback will extend the project timeline. We will always let you know if we are waiting on something from you.

5. Ownership of Work

When a project is fully paid for, you own the deliverables. This includes:

  • The website design files, code, and content we create for you
  • The domain name, if we registered it on your behalf
  • The hosting account, if we set it up on your behalf
  • Any documentation, training material, or credentials we produce for you

You also own the data in your WordPress installation, your Shopify store, and any customer information collected through your website.

WPDriven retains the right to display completed work in our portfolio and marketing materials unless you ask us in writing not to.

6. Money Back Guarantee

We stand behind every project we deliver. If you are not satisfied with the delivered work within 30 days of launch, we will either fix the issue or refund your project fee. The full details are on our Guarantee page.

The short version: Tell us within 30 days of launch. We will review it together. If it cannot be fixed within scope, we refund the project fee. Ad spend and third party fees are not refundable by us.

7. Revisions and Scope Changes

Every project includes a revision window before launch. During development, you can request changes to the design, layout, and content as many times as needed to get the project right.

What we consider a scope change (and will quote separately):

  • Adding entirely new pages, features, or functionality not in the original scope
  • Complete redesigns after you have approved a direction
  • Custom development work such as new plugins or integrations
  • Content writing at scale, such as ongoing blog posts or long form copy

We will always tell you upfront if a request falls outside the agreed scope and quote it separately before starting.

8. Third Party Services

Many of our services rely on third party platforms, including:

  • Hosting providers such as WP Engine, SiteGround, or Kinsta
  • Shopify, WooCommerce, Wix, Squarespace, and Webflow
  • Email platforms such as Klaviyo, Mailchimp, or ActiveCampaign
  • Ad platforms such as Google Ads and Meta Ads
  • Payment processors such as Stripe and PayPal

These platforms have their own terms of service, privacy policies, and pricing. We are not responsible for outages, changes, or fees imposed by these third parties. If a platform change affects your project, we will help you adapt but any additional work may be quoted separately.

9. Confidentiality

Both parties agree to keep confidential any information shared during the project that is marked confidential or that a reasonable person would consider confidential. This includes business data, customer information, and any non-public information about your operations.

We will not share your confidential information with third parties except as needed to deliver the project, and we will ensure any subcontractors we use are bound by similar obligations.

10. Limitation of Liability

To the maximum extent permitted by law, WPDriven is not liable for:

  • Indirect, incidental, or consequential damages arising from your use of our services
  • Lost profits, lost revenue, or lost business opportunities
  • Damage caused by third party platforms, security breaches outside our control, or user error
  • Loss of data where backups were not properly configured or maintained

Our total liability for any claim arising from a project is limited to the total amount you paid us for that project.

11. Termination

By You

You can cancel a project at any time. If we have completed work up to the cancellation point, we will bill for that portion and refund any remaining deposit. Monthly services can be cancelled at any time with 30 days notice.

By Us

We reserve the right to end a project or client relationship if:

  • Payment is significantly overdue and cannot be resolved
  • The client asks us to do something unethical or illegal
  • The relationship becomes abusive or unproductive for our team

In these cases, we will refund any unearned portion of the project fee.

12. Governing Law

These terms are governed by the laws of the State of California in the United States, without regard to conflict of law principles. Any dispute will be resolved in the courts of San Diego County, California, unless both parties agree in writing to a different venue.

If you are an international client, you agree that these terms and any disputes will be interpreted under California law.

13. Changes to These Terms

We may update these terms from time to time to reflect changes in our services or applicable law. We will post the updated terms on this page and update the "Last updated" date. Your continued use of our website or services after changes are posted means you accept the new terms.

For active projects, we will notify you directly if a change to these terms materially affects your project.

14. Contact Us

If you have questions about these terms, please contact us:

WPDriven
Email: hello@wpdriven.com
WhatsApp: +1 (858) 587-5872

Ready to move forward?

Now that you know the ground rules, let's talk about your project.