Most agencies ask you to trust them before they have earned it. We do the opposite. You see a demo of the work before you pay a dollar, and if you are still not satisfied 30 days after launch, we refund your investment. No lengthy back and forth, no hidden conditions.
Simple, honest, and in writing. If we cannot deliver what we promised, you should not have to pay for it.
Most business owners who come to us have been burned before. Maybe a freelancer disappeared after launch. Maybe an agency over promised and under delivered. Maybe the site that was supposed to bring in leads has never brought in a single one. Whatever the reason, there is usually a story behind why they are cautious.
We think the way to fix that is simple: remove the risk from the client's side, not just the agency's side. That is why every project starts with a free demo, so you see exactly what you are getting before you pay. And that is why every delivered project comes with a 30 day money back guarantee, so if something goes wrong after launch, you are not stuck holding the bill.
We rarely need to use it. In the vast majority of projects, clients are happy with what we delivered and the site does what it was built to do. But knowing the guarantee is there means you can say yes without anxiety, and we can work with clients who are looking for a real partner instead of a lottery ticket.
We are specific about what the guarantee does and does not cover, so there is no confusion on either side.
If the delivered site looks materially different from the demo you approved, and we cannot bring it back in line with reasonable revisions, you get a refund.
If forms, checkout, or core features do not work correctly at launch, we fix them. If we cannot, you get a refund.
If something we agreed to build is missing from the delivered project, we build it. If we cannot, you get a refund.
If the delivered project is not what we agreed to build, and no amount of revision gets it there, you get a refund.
If you approved the demo and scope, then changed your mind about what you want, that is a new project. We will quote it separately.
We guarantee the work, not the market. SEO rankings, ad performance, and conversion rates depend on factors beyond the build itself.
If you supply text, images, or product data that turns out to be incorrect, we will fix it as a revision. But it is not a refundable issue.
If Shopify, WordPress, or a plugin changes their platform after launch, we handle it under a care plan. Not the initial guarantee.
No forms, no lengthy back and forth, no arguing. If something is wrong, we want to fix it or refund it. Here is exactly how it works.
Send us an email or message us on WhatsApp within 30 days of your site going live. You do not need a formal reason. "This is not what we agreed to" is enough to start the conversation.
Within 2 business days we will review the issue with you on a short call. In most cases, the fix is straightforward and we just make it. About 80 percent of guarantee requests are resolved with a small revision rather than a refund.
If the issue can be fixed within scope, we fix it. If it cannot, or if we agree the delivered work is materially different from what was approved, we refund your project fee. No partial refunds, no pro rated calculations. The full amount.
Refunds are processed through the same payment method you used. Most banks show the credit within 5 to 10 business days. You keep the work we delivered, whether you want it or not. We are not in the business of holding things hostage.
Here are the numbers behind the policy, so you can see how often it actually comes into play.
The questions we hear most from clients considering a project. If yours is not on the list, message us on WhatsApp and we will answer it directly.
Tell us about your business. We will build you a free demo before you commit, and back the delivered work with a 30 day money back guarantee. There is no downside to finding out if we are the right fit.
Prefer to chat first? Message us on WhatsApp and we will reply during business hours.